Vertral : Returns & Exchanges

In our store, we strive to provide you with the best possible shopping experience. We understand that sometimes you may need to exchange or return an item, and we're here to help you every step of the way. Please take a moment to review our exchange and refund policy outlined below:

Return:

• Items to be exchanged or returned must be in their original condition, unused, and accompanied by the original receipt or proof of purchase.
• Some items, such as perishable items, personalized items, and digital downloads, are not subject to our exchange and return policy. Please refer to the product description for more details.

Time frame:

• You have 14 days from the date of purchase to initiate an exchange or refund.
• After 14 days, we regret to inform you that we are unable to accept exchanges or returns.

Exchange:

• If you would like to exchange an item for a different size, color, or model, please contact our customer service team to initiate the exchange process.
• Once we receive the returned item and it meets the eligibility criteria, we will provide you with store credit or send a replacement item, subject to availability.

Return:

• If you are unhappy with your purchase and would like to return it for a refund, please contact our customer service team to initiate the refund process.
• Upon receipt and verification of the returned item, we will refund the original payment method used at the time of purchase.

Transportation:

• The buyer is responsible for the shipping costs associated with the return or exchange of the goods, unless the goods received were damaged, defective or did not meet the requirements.
• We recommend using a tracked shipping service for your return to ensure it arrives safely. We cannot be held responsible for lost or undelivered returns.

Exceptions:

• In case of receiving damaged, defective or incorrect items, please contact our customer service team within 14 days of delivery. We will arrange returns or exchanges at no additional cost to you.

We value your satisfaction and want to make your shopping experience with us as enjoyable as possible. If you have additional questions or need assistance, please do not hesitate to contact our dedicated customer support team. We're here to help!